{"id":109357,"date":"2025-08-15T11:10:27","date_gmt":"2025-08-15T04:10:27","guid":{"rendered":"https:\/\/ipos.vn\/san-pham\/ipos-callcenter-giai-phap-quan-tri-don-hang-online\/"},"modified":"2025-12-11T09:49:41","modified_gmt":"2025-12-11T02:49:41","slug":"ipos-callcenter-giai-phap-quan-tri-don-hang-online","status":"publish","type":"ipos_product","link":"https:\/\/ipos.vn\/en\/san-pham\/ipos-callcenter-giai-phap-quan-tri-don-hang-online\/","title":{"rendered":"iPOS CallCenter \u2013 Omnichannel Online Order Management Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"109357\" class=\"elementor elementor-109357 elementor-1647\" data-elementor-post-type=\"ipos_product\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0864e40 e-con-full e-flex e-con e-parent\" data-id=\"0864e40\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81f08c9 elementor-widget elementor-widget-productdetail-banner\" data-id=\"81f08c9\" data-element_type=\"widget\" data-widget_type=\"productdetail-banner.default\">\n\t\t        <section class=\"product-detail-1 \">\n            <div class=\"img relative backdrop-blue\">\n                                    <a class=\"img-ratio ratio:pt-[780_1920]\">\n                        <picture>\n                                                            <!-- Mobile image for screens below 1024px -->\n                                <source media=\"(max-width: 1023px)\" srcset=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/DSC_0150-scaled.jpg\">\n                            \n                            <!-- Desktop image for screens 1024px and above -->\n                            <img decoding=\"async\" src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/DSC_0150-scaled.jpg\" alt=\"banner\">\n                        <\/picture>\n                    <\/a>\n                                <div class=\"content absolute top-2\/4 -translate-y-2\/4 xl:rem:max-w-[667px] w-full xl:rem:left-[260px] left-5\">\n                                            <div class=\"tag\">iPOS Callcenter<\/div>\n                                                                <h1 class=\"title-48 mb-base text-Primary-1\">Omnichannel Online Order Management Solution<\/h1>\n                                                                <div class=\"desc text-lg\">\n                            <p>The software acts as an order orchestration center, helping businesses maintain seamless operations across sales channels and offer consistent customer experience, even in case of rapid expansion.<\/p>                        <\/div>\n                                                        <\/div>\n            <\/div>\n\n            <div class=\"global-breadcrumb\">\n                <div class=\"container\">\n                    <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>                <\/div>\n            <\/div>\n\n        <\/section>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d21bf8 e-con-full e-flex e-con e-parent\" data-id=\"5d21bf8\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5866c elementor-widget elementor-widget-productdetail-features\" data-id=\"7f5866c\" data-element_type=\"widget\" data-widget_type=\"productdetail-features.default\">\n\t\t\t\t<section class=\"product-detail-2 section-py\">\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"title-40 mb-base\">Omnichannel order receipt and creation<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"slide relative\">\n\t\t\t\t\t<div class=\"swiper\">\n\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"item rounded-5 p-3 bg-Neutral-White border border-Neutral-100 shadow-Dropshadow-Light\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"img-ratio ratio:pt-[276_416] rounded-5\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/Them-tieu-de-phu-2-e1761711817620.png\" alt=\"feature\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content px-3 pb-3 mt-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc text-xl font-normal\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Receive orders from Zalo, Facebook, Website, App, hotline, call center, etc. in one place<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"item rounded-5 p-3 bg-Neutral-White border border-Neutral-100 shadow-Dropshadow-Light\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"img-ratio ratio:pt-[276_416] rounded-5\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/2.-nhaporder-scaled-e1761708809929.png\" alt=\"feature\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content px-3 pb-3 mt-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc text-xl font-normal\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Create orders directly in the system: enter details about customer, branch, dishes, discounts, delivery fees, VAT, and payment method<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"item rounded-5 p-3 bg-Neutral-White border border-Neutral-100 shadow-Dropshadow-Light\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"img\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"img-ratio ratio:pt-[276_416] rounded-5\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/3.donvepos-scaled.png\" alt=\"feature\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content px-3 pb-3 mt-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"desc text-xl font-normal\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Synchronize orders to the CMS or POS system<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"product-detail-2-scroll mt-base\">\n\t\t\t\t\t\t<div class=\"swiper-scrollbar\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"indicator-swipe active\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"arrow\" src=\"https:\/\/ipos.vn\/wp-content\/plugins\/elementor-ipos\/assets\/images\/chevron-left.svg\" alt=\"icon\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"hand\" src=\"https:\/\/ipos.vn\/wp-content\/plugins\/elementor-ipos\/assets\/images\/Finger.svg\" alt=\"icon\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"arrow\" src=\"https:\/\/ipos.vn\/wp-content\/plugins\/elementor-ipos\/assets\/images\/chevron-right.svg\" alt=\"icon\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf12718 e-con-full e-flex e-con e-parent\" data-id=\"cf12718\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91ec3d8 elementor-widget elementor-widget-productdetail-system\" data-id=\"91ec3d8\" data-element_type=\"widget\" data-widget_type=\"productdetail-system.default\">\n\t\t            <!-- Centered Layout Template -->\n            <section class=\"product-detail-3 section-py layout-center-box relative\">\n                <div class=\"container\">\n                    <div class=\"box-content grid lg:grid-cols-2 gap-base\">\n                        <div class=\"col-content\">\n                                                            <h2 class=\"title-40 rem:mb-[55px]\">VoIP call center integration for automated order entry<\/h2>\n                                                                                        <div class=\"main flex flex-col rem:gap-[25px]\">\n                                                                            <div class=\"item flex gap-4\">\n                                            <div class=\"icon text-xl text-Primary-2\">\n                                                <i class=\"fa-solid fa-circle-check\"><\/i>\n                                            <\/div>\n                                            <div class=\"title text-xl font-normal\">\n                                                Connect with virtual call center system and help agents record information during sales consultations                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"item flex gap-4\">\n                                            <div class=\"icon text-xl text-Primary-2\">\n                                                <i class=\"fa-solid fa-circle-check\"><\/i>\n                                            <\/div>\n                                            <div class=\"title text-xl font-normal\">\n                                                Customer information will be displayed immediately on the screen when the agent receives the call                                            <\/div>\n                                        <\/div>\n                                                                    <\/div>\n                                                    <\/div>\n                        <div class=\"col-img xl:pl-10\">\n                                                            <div class=\"img img-ratio rounded-base\">\n                                                                            <img class=\"lozad undefined\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/DSC_0150-scaled.jpg\" alt=\"\" \/>\n                                                                    <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/section>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7640744 e-con-full e-flex e-con e-parent\" data-id=\"7640744\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17ee9ad elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-productdetail-permissions\" data-id=\"17ee9ad\" data-element_type=\"widget\" data-widget_type=\"productdetail-permissions.default\">\n\t\t        <section class=\"product-detail-4 lg:rem:min-h-[912px] bg-Primary-7 mix-blend-soft-light section-py\" setBackground=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/bg.jpg\" >\n            <div class=\"container\">\n                                    <h2 class=\"title-40 !text-Neutral-White mb-base\">Ph\u00e2n quy\u1ec1n thao t\u00e1c r\u00f5 r\u00e0ng theo vai tr\u00f2<\/h2>\n                \n                                    <!-- Original layout for 2 or more items: 12-column grid -->\n                    <div class=\"wrapper grid-cols-12 grid gap-base\">\n                        <div class=\"col-left lg:col-span-7 col-span-full flex flex-col gap-base\">\n                                                                                                <div class=\"item bg-Neutral-White rounded-5 p-5 flex flex-col md:flex-row items-center gap-base\">\n                                        <div class=\"img md:rem:max-w-[300px] max-w-full w-full\">\n                                                                                            <a class=\"img-ratio ratio:pt-[240_300] rounded-base\">\n                                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/phan-quyen1.jpg\" alt=\"permission\">\n                                                                                                    <\/a>\n                                                                                    <\/div>\n                                        <div class=\"content flex-1\">\n                                                                                            <div class=\"title text-xl font-normal\">H\u1ec7 th\u1ed1ng ph\u00e2n quy\u1ec1n theo v\u1ecb tr\u00ed: nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5, thu ng\u00e2n, qu\u1ea3n l\u00fd ca, ch\u1ee7 th\u01b0\u01a1ng hi\u1ec7u,...<\/div>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                    <div class=\"item bg-Neutral-White rounded-5 p-5 flex flex-col md:flex-row items-center gap-base\">\n                                        <div class=\"img md:rem:max-w-[300px] max-w-full w-full\">\n                                                                                            <a class=\"img-ratio ratio:pt-[240_300] rounded-base\">\n                                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/phan-quyen2.jpg\" alt=\"permission\">\n                                                                                                    <\/a>\n                                                                                    <\/div>\n                                        <div class=\"content flex-1\">\n                                                                                            <div class=\"title text-xl font-normal\">Ghi nh\u1eadn to\u00e0n b\u1ed9 l\u1ecbch s\u1eed thao t\u00e1c, \u0111\u1ea3m b\u1ea3o t\u00ednh minh b\u1ea1ch trong ki\u1ec3m so\u00e1t v\u1eadn h\u00e0nh.<\/div>\n                                                                                    <\/div>\n                                    <\/div>\n                                                                                    <\/div>\n                        <div class=\"col-right lg:col-span-5 col-span-full\">\n                            <div class=\"item rounded-5 bg-white rem:px-[56px] rem:pt-[51px]\">\n                                                                    <div class=\"title text-xl font-normal rem:mb-[66px]\">C\u00e1c thao t\u00e1c nh\u1ea1y c\u1ea3m nh\u01b0 s\u1eeda\/xo\u00e1 h\u00f3a \u0111\u01a1n, gi\u1ea3m gi\u00e1, b\u1ecf m\u00f3n sau in t\u1ea1m t\u00ednh \u0111\u1ec1u y\u00eau c\u1ea7u quy\u1ec1n truy c\u1eadp ri\u00eang bi\u1ec7t.<\/div>\n                                                                <div class=\"img\">\n                                                                            <a class=\"img-ratio ratio:pt-[384_442]\">\n                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/phan-quyen3.jpg\" alt=\"permission\">\n                                                                                    <\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/section>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ad0998 e-con-full e-flex e-con e-parent\" data-id=\"9ad0998\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b1873c elementor-widget elementor-widget-productdetail-gallery\" data-id=\"0b1873c\" data-element_type=\"widget\" data-widget_type=\"productdetail-gallery.default\">\n\t\t        <section class=\"product-detail-8 section-py !pt-0\">\n            <div class=\"container\">\n                                    <h2 class=\"text-center mb-base title-40\">Synchronization with customer service system<\/h2>\n                                <div class=\"slide relative swiper-column-auto auto-2-column\">\n                    <div class=\"swiper\">\n                        <div class=\"swiper-wrapper\">\n                                                                                                <div class=\"swiper-slide\">\n                                        <div class=\"item\">\n                                            <div class=\"img\">\n                                                                                                    <a class=\"img-ratio ratio:pt-[560_414] zoom-img rounded-5\" >\n                                                                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/Them-tieu-de-phu-8-e1761721722611.png\" alt=\"gallery\">\n                                                                                                            <\/a>\n                                                                                            <\/div>\n                                            <div class=\"content mt-5 pl-5 border-l-4 border-l-Neutral-100\">\n                                                                                                    <div class=\"title rem:text-[24px] font-bold text-Primary-1 mb-5\">Display complete information of loyal customers such as membership level, accumulated points, etc.<\/div>\n                                                                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"swiper-slide\">\n                                        <div class=\"item\">\n                                            <div class=\"img\">\n                                                                                                    <a class=\"img-ratio ratio:pt-[560_414] zoom-img rounded-5\" >\n                                                                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/4.nhapvoucher-scaled.png\" alt=\"gallery\">\n                                                                                                            <\/a>\n                                                                                            <\/div>\n                                            <div class=\"content mt-5 pl-5 border-l-4 border-l-Neutral-100\">\n                                                                                                    <div class=\"title rem:text-[24px] font-bold text-Primary-1 mb-5\">Allow applying e-vouchers\/discount codes directly during order generation<\/div>\n                                                                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                    <\/div>\n                    <\/div> \n\t\t\t\t\t<div class=\"wrap-button-slide drop\">\n                        <div class=\"btn btn-prev btn-sw-1\"><\/div>\n                        <div class=\"btn btn-next btn-sw-1\"><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dce5e67 e-con-full e-flex e-con e-parent\" data-id=\"dce5e67\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c86c2ff elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-productdetail-services\" data-id=\"c86c2ff\" data-element_type=\"widget\" data-widget_type=\"productdetail-services.default\">\n\t\t        <section class=\"product-detail-6 section-py\">\n                            <div class=\"heading rem:max-w-[641px] w-full mx-auto\">\n                    <h2 class=\"title-40 text-center mb-base\">Qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng th\u00f4ng qua b\u00e1o c\u00e1o tr\u1ef1c quan<\/h2>\n                <\/div>\n                        <div class=\"product-detail-6-slide relative\" setBackground=\".\/img\/18.png\">\n\n                <div class=\"swiper\">\n                    <div class=\"swiper-wrapper\">\n                                                                                    <div class=\"swiper-slide\" data-background=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/quan-ly-ca-lam-viec.jpg\" >\n                                    <div class=\"item-service-primary overflow-hidden zoom-img rem:min-h-[720px]\">\n                                        <div class=\"content absolute bottom-0 left-0 w-full wrap-item-height z-10 p-6\">\n                                                                                            <h3 class=\"title text-Neutral-White text-xl mb-5 font-secondary\">\n                                                    <a >Nguy\u00ean li\u1ec7u th\u1ef1c ph\u1ea9m<\/a>\n                                                <\/h3>\n                                                                                                                                        <div class=\"desc item-var-height\">\n                                                    <div class=\"content-desc\">Cung c\u1ea5p ngu\u1ed3n nguy\u00ean li\u1ec7u th\u1ef1c ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao, t\u1eeb n\u00f4ng s\u1ea3n Vi\u1ec7t Nam t\u01b0\u01a1i s\u1ea1ch \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ebf bi\u1ebfn, \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n xu\u1ea5t kh\u1ea9u qu\u1ed1c t\u1ebf.<\/div>\n                                                <\/div>\n                                                                                    <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"swiper-slide\" data-background=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/kiem-soat-noi-bo.jpg\" >\n                                    <div class=\"item-service-primary overflow-hidden zoom-img rem:min-h-[720px]\">\n                                        <div class=\"content absolute bottom-0 left-0 w-full wrap-item-height z-10 p-6\">\n                                                                                            <h3 class=\"title text-Neutral-White text-xl mb-5 font-secondary\">\n                                                    <a >H\u00e0ng ti\u00eau d\u00f9ng<\/a>\n                                                <\/h3>\n                                                                                                                                        <div class=\"desc item-var-height\">\n                                                    <div class=\"content-desc\">Cung c\u1ea5p ngu\u1ed3n nguy\u00ean li\u1ec7u th\u1ef1c ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao, t\u1eeb n\u00f4ng s\u1ea3n Vi\u1ec7t Nam t\u01b0\u01a1i s\u1ea1ch \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ebf bi\u1ebfn, \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n xu\u1ea5t kh\u1ea9u qu\u1ed1c t\u1ebf.<\/div>\n                                                <\/div>\n                                                                                    <\/div>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"swiper-slide\" data-background=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/kiem-ca-cuoi.jpg\" >\n                                    <div class=\"item-service-primary overflow-hidden zoom-img rem:min-h-[720px]\">\n                                        <div class=\"content absolute bottom-0 left-0 w-full wrap-item-height z-10 p-6\">\n                                                                                            <h3 class=\"title text-Neutral-White text-xl mb-5 font-secondary\">\n                                                    <a >D\u1ecbch v\u1ee5 l\u01b0u kho, logistic<\/a>\n                                                <\/h3>\n                                                                                                                                        <div class=\"desc item-var-height\">\n                                                    <div class=\"content-desc\">Cung c\u1ea5p ngu\u1ed3n nguy\u00ean li\u1ec7u th\u1ef1c ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao, t\u1eeb n\u00f4ng s\u1ea3n Vi\u1ec7t Nam t\u01b0\u01a1i s\u1ea1ch \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ebf bi\u1ebfn, \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n xu\u1ea5t kh\u1ea9u qu\u1ed1c t\u1ebf.<\/div>\n                                                <\/div>\n                                                                                    <\/div>\n                                    <\/div>\n                                <\/div>\n                                                                        <\/div>\n                <\/div>\n            <\/div>\n\n        <\/section>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19d59fb e-con-full e-flex e-con e-parent\" data-id=\"19d59fb\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1a5e89 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-productdetail-circle\" data-id=\"e1a5e89\" data-element_type=\"widget\" data-widget_type=\"productdetail-circle.default\">\n\t\t        <section class=\"product-detail-7 section-py !pt-7\">\n            <div class=\"container\">\n                <div class=\"heading rem:max-w-[641px] w-full mx-auto lg:mb-[5rem] mb-10\">\n                                            <h2 class=\"title-40 text-center mb-base\">Qu\u1ea3n l\u00fd \u0111a th\u01b0\u01a1ng hi\u1ec7u<\/h2>\n                                    <\/div>\n                <div class=\"product-detail-7-circle relative h-[25em] w-[50em] mx-auto\">\n                    <div class=\"center-circle\">\n                                                    <div class=\"img ratio-contain\">\n                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/frame.png\" alt=\"frame\">\n                                                            <\/div>\n                                                                            <div class=\"content-image-main absolute left-2\/4 -translate-x-2\/4 text-center top-2\/4 -translate-y-2\/4 z-50 em:w-[480px] em:h-[467px]\">\n                                                                    <img class=\"w-full h-full object-cover lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/he-thong-order.png\" alt=\"center\">\n                                                            <\/div>\n                                            <\/div>\n                                                                        <div class=\"box top-left\">\n                                <div class=\"box-left flex flex-col lg:gap-4 gap-2\">\n                                                                            <div class=\"number\">1<\/div>\n                                                                                                                <div class=\"desc\">X\u1eed l\u00fd \u0111\u01a1n cho nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u c\u00f9ng l\u00fac tr\u00ean m\u1ed9t t\u00e0i kho\u1ea3n<\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"box top-right\">\n                                <div class=\"box-left flex flex-col lg:gap-4 gap-2\">\n                                                                            <div class=\"number\">2<\/div>\n                                                                                                                <div class=\"desc\">T\u1ef1 \u0111\u1ed9ng chuy\u1ec3n menu\/ch\u00ednh s\u00e1ch gi\u1eefa c\u00e1c th\u01b0\u01a1ng hi\u1ec7u khi nh\u1eadn cu\u1ed9c g\u1ecdi<\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"box bottom-left\">\n                                <div class=\"box-left flex flex-col lg:gap-4 gap-2\">\n                                                                            <div class=\"number\">3<\/div>\n                                                                                                                <div class=\"desc\">C\u00e0i \u0111\u1eb7t ph\u00ed ship, d\u1ecbch v\u1ee5 theo t\u1eebng th\u01b0\u01a1ng hi\u1ec7u\/chi nh\u00e1nh<\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"box bottom-right\">\n                                <div class=\"box-left flex flex-col lg:gap-4 gap-2\">\n                                                                            <div class=\"number\">4<\/div>\n                                                                                                                <div class=\"desc\">Ph\u00e2n quy\u1ec1n t\u00e0i kho\u1ea3n t\u1ed5ng \u0111\u00e0i vi\u00ean, qu\u1ea3n l\u00fd, admin<\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                            <\/div>\n            <\/div>\n        <\/section>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c2ce69 e-con-full e-flex e-con e-parent\" data-id=\"3c2ce69\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3458d elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-productdetail-gallery\" data-id=\"3f3458d\" data-element_type=\"widget\" data-widget_type=\"productdetail-gallery.default\">\n\t\t        <section class=\"product-detail-8 section-py !pt-0\">\n            <div class=\"container\">\n                                    <h2 class=\"text-center mb-base title-40\">Qu\u1ea3n l\u00fd ca l\u00e0m & b\u00e1o c\u00e1o b\u00e1n h\u00e0ng theo th\u1eddi gian th\u1ef1c<\/h2>\n                                <div class=\"slide relative swiper-column-auto auto-3-column\">\n                    <div class=\"swiper\">\n                        <div class=\"swiper-wrapper\">\n                                                                                                <div class=\"swiper-slide\">\n                                        <div class=\"item\">\n                                            <div class=\"img\">\n                                                                                                    <a class=\"img-ratio ratio:pt-[560_414] zoom-img rounded-5\" >\n                                                                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/bao-cao4.jpg\" alt=\"gallery\">\n                                                                                                            <\/a>\n                                                                                            <\/div>\n                                            <div class=\"content mt-5 pl-5 border-l-4 border-l-Neutral-100\">\n                                                                                                    <div class=\"title rem:text-[24px] font-bold text-Primary-1 mb-5\">Qu\u1ea3n l\u00fd b\u00e1o c\u00e1o minh b\u1ea1ch<\/div>\n                                                                                                                                                    <div class=\"desc text-xl font-normal\">\n                                                        <p>T\u1ed5 ch\u1ee9c ph\u00e2n ca r\u00f5 r\u00e0ng, m\u1edf \u2013 \u0111\u00f3ng ca c\u00f3 b\u00e1o c\u00e1o \u0111\u1ea7u\/\u0111\u1ea7u cu\u1ed1i minh b\u1ea1ch.<\/p>\n                                                    <\/div>\n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"swiper-slide\">\n                                        <div class=\"item\">\n                                            <div class=\"img\">\n                                                                                                    <a class=\"img-ratio ratio:pt-[560_414] zoom-img rounded-5\" >\n                                                                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/bao-cao6.jpg\" alt=\"gallery\">\n                                                                                                            <\/a>\n                                                                                            <\/div>\n                                            <div class=\"content mt-5 pl-5 border-l-4 border-l-Neutral-100\">\n                                                                                                    <div class=\"title rem:text-[24px] font-bold text-Primary-1 mb-5\">Ki\u1ec3m so\u00e1t n\u1ed9i b\u1ed9 hi\u1ec7u qu\u1ea3<\/div>\n                                                                                                                                                    <div class=\"desc text-xl font-normal\">\n                                                        <p>Ghi nh\u1eadn thao t\u00e1c theo t\u1eebng nh\u00e2n vi\u00ean, t\u1eebng phi\u00ean l\u00e0m vi\u1ec7c, ph\u1ee5c v\u1ee5 ki\u1ec3m so\u00e1t n\u1ed9i b\u1ed9 hi\u1ec7u qu\u1ea3.<\/p>\n                                                    <\/div>\n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"swiper-slide\">\n                                        <div class=\"item\">\n                                            <div class=\"img\">\n                                                                                                    <a class=\"img-ratio ratio:pt-[560_414] zoom-img rounded-5\" >\n                                                                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/bao-cao6.jpg\" alt=\"gallery\">\n                                                                                                            <\/a>\n                                                                                            <\/div>\n                                            <div class=\"content mt-5 pl-5 border-l-4 border-l-Neutral-100\">\n                                                                                                    <div class=\"title rem:text-[24px] font-bold text-Primary-1 mb-5\">Ki\u1ec3m k\u00ea cu\u1ed1i ca nhanh ch\u00f3ng<\/div>\n                                                                                                                                                    <div class=\"desc text-xl font-normal\">\n                                                        <p>T\u1ef1 \u0111\u1ed9ng t\u1ed5ng h\u1ee3p s\u1ed1 \u0111\u01a1n h\u00e0ng, doanh thu, h\u00ecnh th\u1ee9c thanh to\u00e1n, s\u1ed1 ti\u1ec1n trong k\u00e9t \u2013 h\u1ed7 tr\u1ee3 ki\u1ec3m k\u00ea nhanh cu\u1ed1i ca.<\/p>\n                                                    <\/div>\n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"swiper-slide\">\n                                        <div class=\"item\">\n                                            <div class=\"img\">\n                                                                                                    <a class=\"img-ratio ratio:pt-[560_414] zoom-img rounded-5\" >\n                                                                                                                    <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/bao-cao5.jpg\" alt=\"gallery\">\n                                                                                                            <\/a>\n                                                                                            <\/div>\n                                            <div class=\"content mt-5 pl-5 border-l-4 border-l-Neutral-100\">\n                                                                                                    <div class=\"title rem:text-[24px] font-bold text-Primary-1 mb-5\">Qu\u1ea3n l\u00fd b\u00e1o c\u00e1o minh b\u1ea1ch<\/div>\n                                                                                                                                                    <div class=\"desc text-xl font-normal\">\n                                                        <p>T\u1ed5 ch\u1ee9c ph\u00e2n ca r\u00f5 r\u00e0ng, m\u1edf \u2013 \u0111\u00f3ng ca c\u00f3 b\u00e1o c\u00e1o \u0111\u1ea7u\/\u0111\u1ea7u cu\u1ed1i minh b\u1ea1ch.<\/p>\n                                                    <\/div>\n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                    <\/div>\n                    <\/div> \n\t\t\t\t\t<div class=\"wrap-button-slide drop\">\n                        <div class=\"btn btn-prev btn-sw-1\"><\/div>\n                        <div class=\"btn btn-next btn-sw-1\"><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce20f3e e-con-full e-flex e-con e-parent\" data-id=\"ce20f3e\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e735c8 elementor-widget elementor-widget-productdetail-management\" data-id=\"7e735c8\" data-element_type=\"widget\" data-widget_type=\"productdetail-management.default\">\n\t\t        <section class=\"product-detail-5 section-py\">\n            <div class=\"container\">\n                <div class=\"wrapper grid lg:grid-cols-2 gap-20\">\n                    <div class=\"col-left\">\n                                                      \n                                <div class=\"img active\" data-target=\"management-0\">\n                                                                            <a class=\"img-ratio rounded-2xl\">\n                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/da-thuong-hieu-scaled.png\" alt=\"management\">\n                                                                                    <\/a>\n                                                                    <\/div>\n                              \n                                <div class=\"img \" data-target=\"management-1\">\n                                                                            <a class=\"img-ratio rounded-2xl\">\n                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/cai-dat-phi-ship-scaled.png\" alt=\"management\">\n                                                                                    <\/a>\n                                                                    <\/div>\n                              \n                                <div class=\"img \" data-target=\"management-2\">\n                                                                            <a class=\"img-ratio rounded-2xl\">\n                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/phan-quyen-scaled.png\" alt=\"management\">\n                                                                                    <\/a>\n                                                                    <\/div>\n                                                                        <\/div>\n                    <div class=\"col-right\">\n                                                    <h2 class=\"title-40 pb-10 border-b border-b-Neutral-200\">Multi-Brand Management<\/h2>\n                                                 \n                            <div class=\"wrapper-list\">\n                                                                    <div class=\"item py-6 active\" id=\"management-0\">\n                                                                                    <h3 class=\"item-title mb-4\">Process orders for multiple brands at the same time on one account<\/h3>\n                                                                                                                            <p>Manage multiple brands or shop chains with a single account, helping to track and process orders easily, and save time<\/p>                                                                            <\/div>\n                                                                    <div class=\"item py-6 \" id=\"management-1\">\n                                                                                    <h3 class=\"item-title mb-4\">Set shipping and service fees by brand\/branch<\/h3>\n                                                                                                                            <p>Customize delivery and service fees for each brand or branch, ensuring flexibility and suitability for different business models<\/p>                                                                            <\/div>\n                                                                    <div class=\"item py-6 \" id=\"management-2\">\n                                                                                    <h3 class=\"item-title mb-4\">Set account permissions for call center agents, managers and administrators<\/h3>\n                                                                                                                            <p>Set detailed permissions based on roles to control access rights, secure data, and optimize productivity of each team<\/p>                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3de4f51 e-con-full e-flex e-con e-parent\" data-id=\"3de4f51\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1df86ff elementor-widget elementor-widget-productdetail-reports\" data-id=\"1df86ff\" data-element_type=\"widget\" data-widget_type=\"productdetail-reports.default\">\n\t\t        <section class=\"product-detail-7 section-py\">\n\n            <div class=\"product-detail-7-slide relative\">\n                <h2 class=\"text-center mb-base title-40\">Simple management with visual reports<\/h2>\n                <div class=\"swiper\">\n                    <div class=\"swiper-wrapper\">\n                                                                                    <div class=\"swiper-slide\">\n                                    <div class=\"item\">\n                                        <div class=\"image\">\n                                                                                            <a class=\"img-ratio ratio:pt-[660_1240] rounded-5\" >\n                                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/bao-cao-scaled.png\" alt=\"report\">\n                                                                                                    <\/a>\n                                                                                    <\/div>\n                                    <\/div>\n                                    <div class=\"content absolute bottom-15 left-15\">\n                                                                                    <div class=\"title rem:text-[24px] font-bold rem:mb-[10x]\">Track overview reports, order lists & statistics by channel or status<\/div>\n                                                                                                                    <\/div>\n                                <\/div>\n                                                            <div class=\"swiper-slide\">\n                                    <div class=\"item\">\n                                        <div class=\"image\">\n                                                                                            <a class=\"img-ratio ratio:pt-[660_1240] rounded-5\" >\n                                                                                                            <img class=\"lozad\" data-src=\"https:\/\/ipos.vn\/wp-content\/uploads\/2025\/08\/gan-tag-scaled.png\" alt=\"report\">\n                                                                                                    <\/a>\n                                                                                    <\/div>\n                                    <\/div>\n                                    <div class=\"content absolute bottom-15 left-15\">\n                                                                                    <div class=\"title rem:text-[24px] font-bold rem:mb-[10x]\">Assign tags to orders for classification (promotion orders, trial orders, VIP orders, etc.)<\/div>\n                                                                                                                    <\/div>\n                                <\/div>\n                                                                        <\/div>\n                <\/div>\n                <div class=\"wrap-button-slide drop\">\n                    <div class=\"btn btn-prev btn-sw-1\"><\/div>\n                    <div class=\"btn btn-next btn-sw-1\"><\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>iPOS Callcenter Omnichannel Online Order Management Solution The software acts as an order orchestration center, helping businesses maintain seamless operations across sales channels and offer consistent customer experience, even in case of rapid expansion. Trang ch\u1ee7 Omnichannel order receipt and creation Receive orders from Zalo, Facebook, Website, App, hotline, call center, etc. in one place [&hellip;]<\/p>\n","protected":false},"featured_media":99481,"template":"","class_list":["post-109357","ipos_product","type-ipos_product","status-publish","has-post-thumbnail","hentry","ipos_product_category-online-sales-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>iPOS CallCenter \u2013 Omnichannel Online Order Management Software - iPOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ipos.vn\/en\/san-pham\/ipos-callcenter-giai-phap-quan-tri-don-hang-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iPOS CallCenter \u2013 Omnichannel Online Order Management Software - iPOS\" \/>\n<meta property=\"og:description\" content=\"iPOS Callcenter Omnichannel Online Order Management Solution The software acts as an order orchestration center, helping businesses maintain seamless operations across sales channels and offer consistent customer experience, even in case of rapid expansion. 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